Psychic Sofa Privacy Policy
Introduction
At Psychic Sofa, we respect the privacy of our website visitors and are committed to keeping your personal data when you visit our website or otherwise communicate with us including when you have a reading via telephone, text or when using the Psychic Sofa App or Psychic Sofa online account.
We provide you with psychic reading services in the UK, offering you a vast choice of Clairvoyants, Mediums, Tarot readers, Angel card readers, Masters of Numerology and Crystal Ball Oracles.
Our Privacy Policy together with our terms and conditions, as set out at https://www.psychicsofa.com/help/terms-and-conditions and any additional terms of use, applies to your use of any of the services we offer.
Our Privacy Policy explains in detail what personal data we will process and how we will keep it safe. We want you to be fully informed about your rights and how we will use your data.
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
Please note that our website and our products/services are not intended for anyone under 18 years of age, and we do not knowingly collect personal data belonging to individuals under 18 years of age.
Date Privacy Policy revised – April 2026.
Who are we?
We are Psychic Sofa Ltd (company number 9255610) and are trading as Psychic Sofa ("we", "our", or "us") We are registered in England and Wales at our registered office at Alex House, 260-268 Chapel Street, Salford, M3 5JZ.
We are the "data controller" under the data protection legislation, unless otherwise stated. This means that we are responsible for deciding how we hold and use personal data about you.
Your information is gathered, shared, and used by us as set out in this Privacy Policy.
We are registered with the Information Commissioners Office ("ICO") under reference: ZB899887
You can contact us at:
Postal address: Alex House, 260-268 Chapel Street, Salford, M3 5JZ.
Email address: enquiries@psychicsofa.com
Changes to our Privacy Policy
We may need to update our Privacy Policy from time to time, any changes we make to our Privacy Policy will be posted on this page however, if there are any significant changes we will let you know and explain the changes.
You are also welcome to request a current copy by writing to us at the address above at any time.
Third-party links
Our website may include links to third-party websites or links to other websites of interest, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.
The types of personal data we collect about you
Personal data means any information about an individual from which that person can be identified. This does not include data where your identity has been removed (such as anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes first name, last name, username or similar identifier, title, date of birth and gender;
- Contact Data: includes, email address and telephone numbers;
- Financial Data includes payment card details;
- Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us;
- Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website;
- Login and Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
- Usage Data: includes information about how you interact with and use our website, app, online account and services;
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences; and
- Publicly available information: available on third party sites such as social media sites.
We also collect, use and share anonymous and aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
For more information about why we collect and use this personal data for the purposes described in the section 'How and why we use your personal data.
Special Category Personal Data:
We do not intentionally collect or require any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) in order to provide you with our services.
However, depending on the nature of a reading, consultation or other interaction, you may choose to share certain sensitive or personal data with us voluntarily during a phone call, video call, written correspondence or other contact. Where you do so, we will only process that information because you have clearly chosen to provide it to us, and / or to the extent necessary to respond to you and deliver the service you have requested.
We do not use this information for any other purpose, and we do not seek to verify, analyse or supplement it using external sources.
You are free to decide what information you disclose to us, and you may choose not to share sensitive details at any time without affecting your ability to access our services.
Keeping your personal data accurate:
It is important that the personal data that we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.
If you believe that any of your data that we process is incorrect or incomplete, please contact us using the contact details and we will take reasonable steps to check its accuracy and correct it where necessary.
How is your personal data collected?
We use different methods to collect information from and about you.
We collect personal data directly from you when you contact us, including when you use any of our services.
We also collect personal data when you visit and / or contact us or you request information from the website.
We also collect personal data when you contact us, register for services, sign up to the Psychic Sofa app or Psychic Sofa online account, or otherwise engage with us for example subscribe to our newsletter.
We also collect information when you engage with us via social media.
We may collect them from another source such as a job board or LinkedIn.
We also receive personal data from third parties.
When you contact Psychic Sofa by phone:
When you contact Psychic Sofa we may record the telephone call, [and where applicable any video or online sessions].
We record calls to help make sure our services are accurate, fair and of good quality. Recordings also help us look into any questions or complaints and meet our regulatory and compliance responsibilities.
Recordings are used only for these purposes and are not listened to unless there is a legitimate need to do so (for example, for quality monitoring or complaint handling). Access to recordings is restricted to authorised personnel.
Call recordings are retained securely for a period of six months for premium rate calls and 28 days for credit/debit card calls and are then deleted in accordance with our retention policies. We do not use call recordings for marketing purposes.
You will be informed at the start of a call if it is being recorded. If you do not wish for a call to be recorded, you may choose not to proceed with the call.
When you use the Psychic Sofa App and / or Psychic Sofa online account:
When you sign up to use our online services, either via our Psychic Sofa app or our platform for your Psychic Sofa account, we require some of your personal data, including your name and contact details.
You are able to access your account and update your personal data within the Psychic Sofa app or via your psychic sofa account at any time.
If you set up a password to access our services, you must keep it safe and confidential. Please do not share your password with others and let us know straight away if you think it has been misused.
Payment information:
We may process your personal data to process any payments made for the provision of services. The information may include information for identification and verification, such as your name, credit, debit or other card number, card expiration date, and CVV code.
Any payment transactions carried out by us, or our chosen third party provider of payment processing services will be kept secure and encrypted where possible.
How and why, we use your personal data
We can only use your personal data where the law allows us to do so. We collect your personal data for the main purpose of providing you with our services, and to help us to provide a more personalised, accurate, and tailored experience for you.
Most commonly, we use your personal data for the following purposes:
- to comply with our legal and regulatory obligations;
- to provide you with services, or for the performance of a contract with you, or to take steps at your request before entering into such a contract;
- for our legitimate interests (or those of a third party), where this is necessary to conduct our business, for example to prevent fraud and to provide a secure and effective customer experience, and where your interests and fundamental rights do not override those interests. We carefully consider and balance any potential impact on you before relying on this basis; and/or
- where you have given us your clear and active consent to use your personal data for a specific purpose, for example where you choose to subscribe to an email newsletter.
Purposes for which we will use your personal data:
The table below explains what we use your personal data for and why.
| Purpose/Use | Our reasons |
|---|---|
| To register you as a user of the Psychic Sofa platform | To provide you with services, as this is necessary to create, administer and maintain your account and allow you to access psychic reading services via the platform or other means of contact. |
| To provide psychic readings and related services | To provide you with psychics and deliver the services you request. |
| To process payments, credits and refunds | To provide you with services and to comply with our legal and accounting obligations, including taking payment for readings and issuing refunds where applicable. |
| To manage our relationship with you | To provide you with services and, where appropriate, for our legitimate interests in managing our business efficiently and improving customer experience. |
| To notify you of changes to terms or policies | Depending on the circumstances: (a) to comply with our legal and regulatory obligations; or (b) for our legitimate interests in ensuring you are kept informed so we can deliver our services effectively. |
| To administer and protect the website and platform | Depending on the circumstances: (a) to comply with our legal and regulatory obligations; or (b) for our legitimate interests in protecting our systems, users and business from security risks and fraud. |
| To monitor usage and improve services | For our legitimate interests in understanding how users interact with our platform so we can improve functionality, usability and service quality. |
| To deliver website content, offers and promotions | For our legitimate interests in reviewing how efficiently our website and services operate and ensuring they function as intended. |
| To send marketing communications | For our legitimate interests in promoting our services and growing our business, and where required by law, on the basis of your consent. |
| To administer prize draws, promotions or surveys | Depending on the circumstances: (a) where you have provided your consent; or (b) for our legitimate interests in promoting our services to existing users, subject to your right to opt out at any time. |
Automated Decision Making
We may use automated processing and profiling to assist with our services and to personalise communications. Where automated processing is used, it is subject to appropriate safeguards and does not result in decisions with legal or similarly significant effects based solely on automated processing. We will notify you if this changes.
Marketing
We may use your personal data to send you updates (by email, text message,) about our products and/or services, including exclusive offers, promotions or new products and/or services.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
If you have given your consent to receive marketing emails, you can withdraw this at any time, or if we are relying on our legitimate interests to send you marketing, you can object.
You can opt-out from receiving these at any time by clicking "unsubscribe" when you receive these communications from us or by contacting us at enquiries@psychicsofa.com.
Where you have opted out of receiving marketing emails, this opt out does not affect any essential communications necessary for us to deliver the services, nor any important notices relating to our service offering or changes to your existing services.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it with other organisations for marketing purposes.
Use of "COOKIES"
We use cookies and similar technologies to make our website work, to enhance your browsing experience and to help us understand how you use our site. Some cookies are essential, while others are used for analytics and to improve our services.
A cookie is a piece of data stored locally on your computer containing information about your activities on the Internet. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows.
We use the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of services.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
If you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our website.
Third parties may also use cookies, over which we have no control. To deactivate the use of third-party advertising cookies, you may visit the consumer page to manage the use of these types of cookies.
Who we share your personal data with
We only ever share your personal data with trusted third parties.
Your personal data may be shared or disclosed to third parties in connection with the services we are providing to you.
The reasons we may share your data with third parties are:
- If we are under a legal or regulatory duty to do so,
- if it is necessary to do so to enforce any of our terms and conditions or other contractual rights,
- it is necessary to provide you with the services requested,
- to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity,
- where such disclosure is necessary to protect the safety or security of any persons or property, and/or
- otherwise as permitted under applicable law.
We may also share personal data with trusted third parties we may work with from time to time to help us with operating and improving our services. For example, we may share personal data with selected third parties including:
- within our group and partners, including business partners, distributors, suppliers and sub-contractors to provide you with services and / or for the performance of any contract we enter into with them or you;
- our marketing service provider;
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and
- analytics and search engine providers that assist us in the improvement and optimisation of our website.
We only provide third parties with the information they need to know to perform their specific services. Where personal data is shared with a managed service provider or other third-party supplier, we work closely with them to ensure that your personal data is secure and protected at all times.
Our contracts with third parties make it clear that they must hold personal data securely, abide by the principles and provisions of data protection rules, and only use information as we instruct them to. In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected. If we stop using their services, any of your personal data held by them will either be deleted or rendered anonymous.
We maintain an up to date list of sub processors and relevant third parties, which is available on request. Please contact us using the details set out in the company contact details section.
We do not transfer your personal data outside the UK.
Data security
We work hard to keep your information safe. We use a combination of technical, administrative, and physical controls to maintain the security of your personal data and protect against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
All information you provide to us is stored on our secure servers or within secure filing systems. Some of the controls we have in place to protect your personal data include technological controls such as firewalls, user verification, strong data encryption. We utilise industry "good practice" standards to support the maintenance of a robust information security management system. Any payment transactions will be encrypted. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long we keep your personal data
We will not keep your personal data for longer than we need it for the purpose for which it is used, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you or other third party.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Different retention periods apply for different types of personal data. Further details on this are available at request.
By law we have to keep basic information collected in relation to our service users (including Contact, Identity, Financial and Transaction Data) for tax purposes.
Your legal rights
You have a number of rights under data protection laws in relation to your personal data. You have the right to:
- Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
- You also have the right to object any time to the processing of your personal data for direct marketing purposes Where your details are used for marketing, you can opt out at any time. You are able to unsubscribe from marketing on each contact, or you can contact us to object to any processing.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent: you can withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
- If you want us to establish the data's accuracy;
- Where our use of the data is unlawful, but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
How can we help?
If you have any questions about our use of your personal data or want further information about how your personal data has been handled, we kindly ask that you contact us.
If you wish to complain about how your personal data has been handled, this Privacy Policy or any of the procedures set out in it we kindly ask that you contact us in the first instance.
To follow our complaints process, please contact us at complaints@psychicsofa.com so that we can investigate and respond in accordance with our procedures.
You also have the right to raise concerns with Information Commissioner's Office on 0303 123 1113 or at https://ico.org.uk/concerns/, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.
